Return, Exchange & Shipping Policy
We try to ship all orders within 0 to 1 business days. Friday & Weekend orders usually ship the following Monday. *Please allow for Holidays, weather or other unusual delay.
We will try to contact you by email or phone if any item is out of stock or needs to be customized or made to order & unable to ship on time.
If we have your email address you will be notified of shipping & tracking information. PLEASE follow your TRACKING so you know when to expect your package. PLEASE NOTIFY US if Not received within 5 days of expected delivery date on tracking information.
We ship Via:
USPS First Class (2 – 7 days) Please Track your package at: https://www.USPS.com/
USPS Priority Insured (2 - 3 days) You can Track your package at: https://www.USPS.com/
NEED SOMETHING FAST??? GIVE US A CALL & WE WILL SEE WHAT WE CAN DO!
Please notify us right away of any damages to a package or missing merchandise.
***Shippers require notice within 5 days of package delivery.
We do stand behind all our workmanship & materials! Defects or wrong items will be replaced at our expense.
Return & Exchange store policy
Refunds within 14 days, Exchanges 30 days
Customers is responsible for all shipping, unless it is our mistake.
Wholesale purchases are final, unless we made a mistake or there are defects.
Our Return Policy is:
In the unlikely event you don’t Love your Ear Charms™ please call us at: 1-800-998-3277 or email me direct & get approval prior to shipping back to:
Sandra Callisto / ECI
2675 W Sr 89A #464
Sedona, AZ 86336
Or we can email you a prepaid return label to use for your return for $4.00 which can be taken out of the refund amount.
Our Exchange Policy is:
30 days for Exchange
Two weeks for a Refund (Less shipping costs).
Unless other arrangements have been made ahead of time