Terms & Conditions
We to ship all orders within 1 to 2 business days. Friday & Weekend orders usually ship the following Monday. *Please allow for Holidays, weather or other unusual delay.
We will try to contact you by email or phone if any item is out of stock or needs to be customized or made to order & unable to ship on time.
If we have your email address you will be notified of shipping & tracking information.
We ship Via:
USPS First Class Insured (2 – 7 days) You can Track your package at: https://www.USPS.com/
USPS Priority Insured (2 - 3 days) You can Track your package at: https://www.USPS.com/
NEED SOMETHING FAST??? GIVE US A CALL & WE WILL SEE WHAT WE CAN DO!
Please notify us of any damages to a package or missing merchandise.
***Shippers require notice within 5 days of package delivery.
Return & Exchange store policy
Our Return Policy is:
In the unlikely event you don’t Love your Ear Charm™ please call us at: 1-800-998-3277 or email me direct & get approval prior to shipping back to:
Sandra Callisto / ECI
440 Windsong Dr.
Sedona, AZ 86336
Our Exchange Policy is:
30 days for Exchange
Two weeks for a Refund (Less shipping costs).
Unless other arrangements have been made ahead of time